Scale POS (“we”, “our”, or “Scale”) respects your privacy and is committed to protecting the information processed through the Scale POS application (“the App”).
This Privacy Policy explains how information is collected, used, stored, and protected when using Scale POS.
1. Information We Collect
Scale POS is a business application intended for authorized restaurant staff and administrators.
We collect only the data necessary to operate the system.
a. Account & Business Information
- Business name
- Outlet and branch information
- Usernames and role assignments
- Device identifiers (POS device keys)
b. Transactional & Operational Data
- Orders, invoices, payments, refunds
- Product and menu data
- Inventory and operational records
- Reports and analytics generated by the system
c. Technical & Usage Information
- App version and device type
- System logs for troubleshooting
- Offline synchronization status
Scale POS does not collect personal consumer data beyond what is required for normal POS operations.
2. How We Use Information
We use collected information to:
- Operate and maintain the Scale POS system
- Process sales and transactions
- Synchronize data securely between devices
- Provide reporting and business insights
- Improve system performance and reliability
- Provide customer support and troubleshooting
3. Offline Data Handling
Scale POS supports offline-first operation. When offline:
- Data is stored locally on the device in an encrypted format
- Data is synchronized securely once internet connectivity is restored
- No data is shared with third parties during offline operation
4. Data Sharing
Scale POS does not sell, rent, or trade data.
Data is shared only:
- With authorized users of the same business account
- With secure cloud infrastructure providers used to operate the system
- When required by law or regulatory authorities
All service providers are bound by confidentiality and security obligations.
5. Data Security
We apply industry-standard security measures, including:
- Secure authentication and access controls
- Encrypted data transmission
- Role-based permissions
- Controlled access to backend systems
While no system is 100% secure, we continuously improve our safeguards to protect business data.
6. Data Retention
Data is retained:
- As long as the business account is active
- In accordance with contractual and legal requirements
- Until deletion is requested by the account owner, where applicable
7. User Responsibilities
Businesses using Scale POS are responsible for:
- Managing staff access and credentials
- Ensuring compliance with local data protection regulations
- Informing end customers of any applicable data practices (e.g. receipts, invoices)
8. Children’s Privacy
Scale POS is not intended for use by children and does not knowingly collect data from individuals under the age of 13.
9. Changes to This Policy
This Privacy Policy may be updated from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
